🔐 Real Superstores – Privacy Policy

Real Superstores (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, and safeguard your personal data when you use our website, WhatsApp ordering service, or any Real Superstores services. By using our services, you agree to this Privacy Policy.

1. Information We Collect

Personal Details

• Name
• Email address
• Phone number
• Billing and delivery address

Payment Information

Payments are processed securely by third-party payment providers. We do not store full card details on our systems.

Order & Delivery Data

• Products purchased
• Order history
• Delivery details

Technical Information

• IP address
• Browser type
• Device information
• Website usage activity

Communications

Any messages you send us via WhatsApp, email, website forms, or customer support.

2. How We Use Your Information

• Process and deliver your orders
• Manage your account and order history
• Communicate about deliveries or support issues
• Improve our services and customer experience
• Meet legal and tax requirements
• Send promotions or updates (only if you opt in)

3. Legal Basis for Processing

• Contractual necessity – to fulfil your orders
• Legitimate interests – improving services and preventing fraud
• Legal obligation – accounting and tax compliance
• Consent – marketing communications

4. How We Protect Your Data

• SSL encryption
• Restricted access to customer data
• Secure servers and backups
• Regular security reviews

5. Sharing Your Information

We only share your data with trusted third parties when required to process payments, deliver your orders, or maintain our systems. We never sell or rent your personal information.

6. Your Rights

• Access your personal data
• Request corrections or deletion
• Withdraw marketing consent
• Restrict or object to processing
• Request a copy of your data

7. Data Retention

We retain personal data only as long as necessary for order fulfilment, legal compliance, and accounting records.

8. Cookies

We use cookies to improve browsing and ordering experiences. You can manage cookies through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.

10. Contact Us

If you have questions about this Privacy Policy, please contact Real Superstores through our official customer service channel.