📄 Real Superstores – Terms of Service

1. Overview

This website and online ordering service is operated by Real Superstores (“we”, “us”, “our”). By accessing our website, WhatsApp catalogue, or placing an order with us, you agree to be bound by these Terms of Service (“Terms”), together with our Privacy Policy and other published policies.

These Terms apply to all users, including visitors and customers. If you do not agree, please do not use our services.

We reserve the right to update or modify these Terms at any time. Continued use after changes are posted constitutes acceptance.

2. Online Store Terms

• You are at least 18 years old or have parental consent
• You will not use our services for unlawful purposes
• You will not transmit viruses, malware, or harmful code

Violation of these Terms may result in immediate service termination.

3. General Conditions

• We reserve the right to refuse service at any time
• You may not copy, resell, or exploit our services without permission
• Payment information is encrypted
• Other content may transfer across networks for technical reasons

4. Accuracy of Information

Information is provided for general guidance only and may not always be current or complete. We may update products, pricing, or content without notice.

5. Delivery Information

We aim to deliver promptly within Kent, Bromley, and Bexley. Delivery timing depends on order volume and availability.

Delivery is complete once items reach your provided address. Ownership transfers after full payment.

Delays due to traffic, couriers, or weather will be communicated where possible.

6. Returns, Cancellations & Refunds

Returns and cancellations follow our published policies and UK Consumer Rights Act 2015.

• Fresh fruits & vegetables
• Juices
• Ice creams / frozen items
• Ready-to-cook batters
• Opened food products

Faulty or incorrect goods must be reported immediately with photographic evidence.

7. Products & Pricing

• Products are subject to availability
• Prices may change without notice
• Images are illustrative
• We may limit quantities or discontinue products

8. Billing & Account Information

You agree to provide accurate billing and contact details. We may cancel or limit orders under the same account, address, or payment method.

9. Third-Party Tools & Links

We may provide third-party tools or links for convenience. We are not responsible for third-party services or content.

10. User Submissions

Any feedback or ideas submitted may be used without obligation. You confirm submissions do not violate laws or rights.

11. Personal Information

Personal data is handled according to UK GDPR and the Data Protection Act 2018. See our Privacy Policy for details.

12. Prohibited Uses

• Illegal activity
• Misrepresentation
• Harassment or abuse
• Uploading malware
• Spamming or scraping
• Circumventing security

13. Disclaimer & Limitation of Liability

Services are provided “as is” and without guarantees of uninterrupted access. Liability is limited to the value of the affected order, except where law prohibits.

14. Indemnification

You agree to indemnify Real Superstores against claims arising from breach of these Terms.

15. Severability

If any clause is unenforceable, remaining clauses remain valid.

16. Termination

These Terms remain effective until terminated by you or us. We may terminate access immediately for breaches.

17. Entire Agreement

These Terms constitute the entire agreement between you and Real Superstores.

18. Governing Law

These Terms are governed by the laws of England and Wales.

19. Complaints Procedure

Please contact us via WhatsApp or customer support. We aim to resolve complaints within 5 working days.

20. Contact Information

For questions, please contact Real Superstores through our official customer service channel.