🔄 Real Superstores – Returns & Refund Policy

At Real Superstores, your satisfaction matters to us. We work hard to deliver fresh, quality products at affordable prices. If you’re not happy with your order, we’ll do our best to resolve it quickly and fairly.

1. Return Eligibility

  • Non-perishable grocery items may be returned within 14 days of delivery
  • Items must be unused, in original packaging, with labels intact and proof of purchase
  • Returned items must be securely packaged to avoid damage in transit
  • Please contact us via WhatsApp or message before returning any item

Please note: Returns may be restricted depending on product type, as outlined in our Cancellation Policy and Terms & Conditions.

2. Items We Cannot Accept

For hygiene and freshness reasons, we cannot accept returns on:

  • ❌ Fresh fruits & vegetables
  • ❌ Frozen items / ice creams
  • ❌ Ready-to-cook batters
  • ❌ Juices
  • ❌ Personal care or hygiene products

3. Return Postage

  • Customers are responsible for return delivery costs unless the item is damaged or faulty
  • We recommend using a tracked service for your protection

4. Refunds, Store Credit & Replacements

Once returned items are received and inspected:

  • Refunds are processed within 7–14 working days
  • Refunds are issued to the original payment method

You may alternatively choose:

  • ✅ Store credit
  • ✅ Replacement item

5. Damaged or Faulty Orders

  • Contact us immediately
  • Provide clear photos of the issue

After verification, we will arrange:

  • ✔ Replacement
  • ✔ Full refund
  • ✔ Store credit

If damage is confirmed, return costs (if applicable) will be covered by Real Superstores.

💚 Our Promise

We’re a local family business committed to fairness, transparency, and helping households save money. Every concern is handled personally and promptly.

Real Superstores — Saving money for families. Freshness for every home.