Mint Leaves / Pudina Bunch - 1

🚚 Real Superstores – Delivery, Returns & Customer Support

Delivery Options Overview

At Real Superstores, our goal is simple — to help families save money while enjoying fresh groceries delivered conveniently to their doorstep.

✅ Minimum Order: £10

🚚 FREE Delivery on orders of £10 and above

💷 Orders below £10 incur a £2 delivery charge

📍 Delivery Areas

We currently deliver only within:

• Kent
• Bromley Council
• Bexley Council

(We’re expanding soon — watch this space!)

How It Works

1️⃣ Place your order and select delivery
2️⃣ Receive order confirmation via WhatsApp/message
3️⃣ Wait while we prepare your items fresh
4️⃣ Receive your order at your doorstep

Simple, quick, and affordable.

🕒 Delivery Times

• Same-day or next-day delivery depending on stock and order time
• Cut-off for same-day dispatch: 12 PM

(Delivery slots may vary based on demand.)

🔄 Returns & Refunds

If you’re not happy with your order, please contact us within 14 days of delivery.

To be eligible for returns/refunds:

✔ Items must be unused and in original condition
✔ Proof of purchase required

Refunds will be processed as per UK consumer regulations.

📦 Damaged Orders

We pack all orders carefully, but if something arrives damaged:

• Please inform us immediately
• Share clear photos of damaged items

Once verified, we will arrange:

✅ Replacement
✅ Refund
✅ Store credit

❌ Missing Items

If you believe something is missing:

• Report within 14 days of delivery

Our team will verify using packing records.

Once confirmed, we’ll offer:

✔ Reshipment
✔ Refund
✔ Store credit

⏰ Late Deliveries

While we aim for timely delivery, delays can occasionally happen due to traffic or courier issues.

Delivery charges may be refunded if delays are unreasonable.

Real Superstores cannot be held responsible for third-party courier delays, but we always support you in resolving issues quickly.

💚 Our Promise

At Real Superstores, we believe grocery shopping should support your family — not strain your wallet.

Fresh products. Honest prices. Friendly local service.

Real Superstores — Saving money for families. Freshness for every home.

Sure — I’ve converted that generic placeholder text into practical, customer-friendly FAQs tailored specifically for Real Superstores, aligned with your goals of saving money for families, clear communication, and local delivery.

You can use this directly on your website, WhatsApp catalogue, or printed flyers:

❓ Real Superstores – Frequently Asked Questions (FAQs)

🛒 What is Real Superstores?

Real Superstores is your local grocery partner offering fresh fruits, vegetables, Indian groceries, rice, lentils, flours, ready-to-cook batters, juices, and handmade ice creams — all with one goal: helping families save money on everyday essentials.

💷 Is there a minimum order value?

Yes. The minimum order is £10.

🚚 How much does delivery cost?

• FREE delivery on orders of £10 and above
• £2 delivery charge for orders below £10

📍 Which areas do you deliver to?

Currently, we deliver only within:

✅ Kent
✅ Bromley Council
✅ Bexley Council

(We’ll expand soon!)

🕒 How long does delivery take?

Most orders are delivered same day or next day, depending on stock availability and order time.

Cut-off for same-day delivery is usually 12 PM.

📦 What if my order arrives damaged?

If any item arrives damaged:

• Please contact us immediately
• Share clear photos

Once verified, we’ll arrange a replacement, refund, or store credit.

❌ What if an item is missing?

Please report missing items within 14 days of delivery.

After internal verification, we will offer:

✔ Replacement
✔ Refund
✔ Store credit

🔄 Can I return items?

Yes — you can request returns within 14 days, provided items are unused and in original condition with proof of purchase.

Refunds follow UK consumer regulations.

⏰ What happens if my delivery is late?

We always try to deliver on time. Occasionally delays happen due to traffic or courier issues.

If delays are unreasonable, delivery charges may be refunded. While we cannot control third-party couriers, we will always support you.

💬 How do I contact Real Superstores?

Simply message us on WhatsApp or through our ordering platform — we respond quickly and personally.

💚 What makes Real Superstores different?

✔ Local business
✔ Honest pricing
✔ Fresh products
✔ Friendly service
✔ Family-focused savings

We believe grocery shopping should be simple, affordable, and trustworthy.

🌟 What is your mission?

Our mission is clear:

To save money for families while delivering fresh, quality groceries with care.

Real Superstores — Saving money for families. Freshness for every home.